Privacy Policy

Scope and controller

This Privacy Policy applies to information collected through ashsoldertech.com and to inquiries sent to ASH Solder through its website forms or published contact details.

ASH Solder is based in Shenzhen, China. For questions or privacy requests, contact sales@ashsolder.com and include “Privacy Request” in the subject line.

Information we collect

We collect only the information needed to operate the site, respond to business inquiries and protect the service.

Contact and business information you provide, such as your name, business email, company and phone number.
Inquiry details, including products, applications, production requirements, technical questions and requested documents.
Application information submitted for distributor opportunities or guide downloads.
Basic technical and security data generated when the site is used, such as IP address, browser type, requested pages, timestamps and server log information.
Session data used to protect forms against unauthorized submissions and maintain website functionality.

How we use information

We do not sell or rent personal information. We do not use website inquiry data for unrelated automated profiling.

Respond to quotation, sample, product, documentation and technical-support requests.
Assess product suitability and route an inquiry to the appropriate sales or technical contact.
Process distributor applications and provide requested resources.
Maintain website security, prevent abuse and troubleshoot delivery or form errors.
Keep records connected with an active or potential business relationship and meet applicable legal obligations.

When information may be shared

Information may be available to ASH personnel who need it to respond to the request. We may also use hosting, email, security or IT service providers that process information on our behalf.

With a distributor or service partner when that is necessary to support your location or request.
When required by law, legal process or a valid request from a competent authority.
To protect the rights, safety, systems or property of ASH Solder, its customers or the public.
As part of a corporate transaction, subject to appropriate confidentiality and legal safeguards.

International processing

ASH Solder operates from China and serves international markets. Information submitted through the site may therefore be processed in China and in locations where relevant hosting, email or support providers operate. Data-protection rules in those locations may differ from those in your country.

Retention and security

We retain inquiry and business records only for as long as reasonably necessary to respond, manage a business relationship, resolve disputes, maintain security and meet legal or accounting requirements.

We use reasonable administrative and technical measures to protect information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Your choices and requests

Depending on the law that applies to you, you may request access, correction, deletion, restriction or a copy of certain personal information. You may also object to particular processing. We may need to verify your identity and retain information where the law permits or requires it.

Cookies and third-party resources

The site uses an essential session cookie for form security and basic functionality. It also loads font resources from Google, which may receive standard technical request information. See the Cookie Policy for current details. Links to third-party sites are governed by those sites’ own policies.

Children and policy updates

This business-to-business website is not directed to children and we do not knowingly request information from children. We may update this policy when the website, our practices or applicable requirements change. The review date at the top identifies the current version.